STORE POLICY

Privacy & Policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Privacy & Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Why Do We Collect your Information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services for our website;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

How Do We Collect your information?

Mad Genius Creates  is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Site Visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. 

Mad Genius Creates is hosted by wix.com platform. Wix and our website collects cookies for a number of reasons:

  • To provide a great experience for your visitors and customers.

  • To identify your registered members (users who registered to your site).

  • To monitor and analyze the performance, operation and effectiveness of Wix's platform.

  • To ensure our platform is secure and safe to use. 

  • More information about cookies you can visit this website for more information.

Shipping Policy

Thank you for visiting and shopping at Madgeniuscreates.com

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy Shipment processing time:

If a 3D Model is cancelled within 24 hours you will receive a refund. Any cancellation after that time you will only receive a refund of 25% and your order will be cancelled I apologize for any inconvenience. This model is printed on order and stopping my prints in midprint can damage the 3D Printer. Once 3D models are shipped, order can not be cancelled. If the item is damaged please refer to our return policy on our FAQ page. 

 

3D Printed Models are created upon order after order is complete. 3D Printed models are usually created within 24 hours (depending on quantity). After the model is complete you will be notified and all orders are processed within 2-3 business days.

Orders are not shipped or delivered on Sundays or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates:

Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes:

Mad Genius Creates is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Mad Genius Creates offers 1 free order if the item is damaged upon delivery. Please email us at madgeniuscreates@gmail.com with pictures and proof of the damaged. Mad Genius Creates is not liable for any products lost during shipping. Please contact the shipment carrier to file a claim for lost orders. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S. Update this section if ship to countries outside your home country. Returns Policy Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Payment Methods

• Credit / Debit Cards
• Paypal